Return Policy
At Comfort & Coos, our top priority is ensuring your satisfaction with our products and services. While we strive to make every customer experience a positive one, we also understand the importance of maintaining a fair and transparent return policy that protects both our business and our valued customers. Therefore, we offer refunds within our specified return period, provided that the item is returned in its original condition and meets the criteria outlined in our return policy. We appreciate your understanding and cooperation in adhering to these guidelines as we work together to ensure a seamless shopping experience for all.
Return Policy: 14-Day Return Period: We offer a 14-day return period from the date of purchase. If you are not completely satisfied with your purchase, you must contact us within 14 days of your purchase date for a refund or exchange. Shipping costs are not covered. Unopened and Unused Items: To be eligible for a return, items must be unopened, unused, and in their original packaging with all tags and labels intact. We cannot accept returns for items that have been used or are not in their original condition.
Proof of Purchase: Please retain your receipt or order confirmation as proof of purchase. Returns will only be processed for items that were purchased directly from our website or authorized retailers.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product. We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refund Processing: Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item. If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to product availability. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the defect or damage before processing your return.
Exceptions: In some cases, exceptions to our return policy may be made at our discretion. If you have any questions or concerns about returning an item, please don't hesitate to contact our customer service team for assistance.
Return Policy: 14-Day Return Period: We offer a 14-day return period from the date of purchase. If you are not completely satisfied with your purchase, you must contact us within 14 days of your purchase date for a refund or exchange. Shipping costs are not covered. Unopened and Unused Items: To be eligible for a return, items must be unopened, unused, and in their original packaging with all tags and labels intact. We cannot accept returns for items that have been used or are not in their original condition.
Proof of Purchase: Please retain your receipt or order confirmation as proof of purchase. Returns will only be processed for items that were purchased directly from our website or authorized retailers.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product. We recommend using a trackable shipping method and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refund Processing: Once your return is received and inspected, we will send you an email notification to confirm receipt of your returned item. If the return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact us to arrange for an exchange. Exchanges are subject to product availability. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the defect or damage before processing your return.
Exceptions: In some cases, exceptions to our return policy may be made at our discretion. If you have any questions or concerns about returning an item, please don't hesitate to contact our customer service team for assistance.